Customer care

Returns and exchanges

To start a return, you will need your order number and the email or phone number used at checkout. Our returns portal walks you through the rest.

  • 14-day worry-free returns
  • Secure returns portal
  • Real humans on the phone

Returns portal

Have your order details ready — you'll enter them on the next screen.

Start your return

Opens our secure returns flow — no account login required for most stores.

Our mission is to make your EZ Snap Covers installation the quickest, easiest, most worry-free process possible. Most installs need no special tools. If something is not going as planned, call us — we will not let you fail.

What do I need to know about returns?

  • Worry-free money-back returns within 14 days of receiving your order when returned in new condition.
  • Returns after 14 days may be subject to a 20% restocking fee.
  • If we sent the wrong product, we cover return postage to fix it.
  • If you ordered the wrong product, no longer need items, or ordered extras, you are responsible for return shipping.

What if I have custom-cut covers?

You can return them for a full refund under these policies as long as we receive them in like-new condition.

How do I make a return?

  1. Use Start your return above with your order number and email or phone.
  2. Follow the steps and choose the items to send back.
  3. After approval, you receive an email with shipping instructions.

What items are returnable?

Items in like-new condition: full refund within 14 days of receipt; after 14 days, a restocking fee may apply.

  • Original condition, no damage, all parts included.
  • Gift cards are not returnable for cash.
  • No returns after 90 days.

How soon will I get my refund?

Once we receive and inspect your return, we email you with status. Approved refunds go to your original payment method right away; banks often take 3 to 10 business days to post the credit.

Questions?

Call (866) 740-0005 — Monday–Friday, 9am–5pm.
We are here to help.